3 days ago

m

Booking travel online can be intimidating. However, from the start I received exceptional customer service when booking withLookbyfare. When I called with questions about my itinerary, Darren the Customer Support agent was able to help me with a high level of courtesy and a very polite manner. The only issue I had is that the 24x7 telephone service is very slow after midnight. I hung up after waiting 9 minutes to speak to a support agent but was able to connect the next day quickly.

3 days ago

B

I'm flying to be with my daughter in college who's having health concerns. Boise and Rodney were kind and went out of their way to help. Boise found me a direct flight that included luggage at a significantly reduced price the evening before I needed to travel, and Rodney helped everything go through, despite a last minute glitch with my bank. Boise and Rodney, your calm, care, and dedication to your work gave comfort.

7 days ago

J

My customer reps name is Martin and he was great! From being patient to finding me and my family six tickets so we can travel together to the departure and return home he was awesome!! There was a couple times that my call would not go thru but I’m sure that’s not in his control but other than that he was very helpful and answered my questions no matter how many I had! If you use this service ask for Martin, I highly recommend him! Thank you!

10 days ago

K

The agent I worked with went above and beyond normal procedures to take care of our request for a different flight. He was warm and professional, exploring all options with me. I could not have had a better experience. Please tell him thank you from me.

18 days ago

F

Thanks Rodney for all your amazing help. You make a big difference on my trip. Thanks for help me to resolve my problem.

19 days ago

C

Viniy helped me. She was very pleasant. Our call got disconnected but she called me back asap.

22 days ago

H

The gentleman that assisted me was very helpful, kind and patient. He did an amazing job professionally and efficiently. Thank you 😊

24 days ago

C

I called Air Canada to confirm a change that was sent to me by email, but couldn't get the link to open, and I got a person right away. Martin took my information and confirmed the changes for me and sent me a new email with all the new information for my flight. Was awesome!!!!!

25 days ago

C

Martin help me get the trip that I looking for Thank you